Remote L2 Customer Support Lead - Retirement Plans

A dynamic project in financial services is seeking a Customer Support L2 to oversee agents and ensure operational excellence. You will provide advanced support and guidance, monitor quality, and collaborate with client teams to resolve technical cases. The ideal candidate has a strong customer service background, leadership skills, and fluency in English. This is a remote freelance position requiring 40-50 hours per week, with compensation ranging from $8 to $11 per hour.
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