Job Description
Position: Customer Success Engineer (LatAm)
Type: Contract
Compensation: $35,000–$50,000 per year
Location: Remote
Commitment: Requires substantial overlap with Pacific Time (PT/PST)
Role Responsibilities
- Investigate talent‑reported issues end‑to‑end, reproduce bugs, identify root causes, and separate UX friction, model edge cases, and system defects.
- Debug across our AI + SaaS stack using telemetry, logs, network inspection, and database queries to understand production behavior.
- Triage with sound judgment; escalates engineering issues and resolves others via configuration, fine‑tuning, or clear user guidance.
- Surface systemic patterns and product risks to engineering and product leadership.
- Create clear documentation and runbooks to reduce repeat issues and improve resolution speed.
- Communicate with precision, professionalism, and empathy.