Napoleon Products
Remote Bilingual Grill Consultant
Job Description
Become a Remote Bilingual Technical Consultant for Grills and ensure a best-in-class customer experience. Utilize your language skills in French and English to assist customers effectively.
As a vital part of the customer service team, you'll respond to inquiries regarding grill products and take care of warranty orders. Fulfilling communication goals and maintaining CRM records is crucial, along with providing basic technical assistance. Your role will help gather insights into product quality while sharing key updates within the team.
Key Responsibilities:
• Respond to customer inquiries via phone, email, and other channels
• Enter warranty and replacement part requests in CRM
• Achieve performance metrics for communication and orders
• Troubleshoot basic technical issues without escalation
• Report on product information updates as needed
Requirements:
• High school diploma or relevant higher education preferred
• At least 2 years customer service exper...
As a vital part of the customer service team, you'll respond to inquiries regarding grill products and take care of warranty orders. Fulfilling communication goals and maintaining CRM records is crucial, along with providing basic technical assistance. Your role will help gather insights into product quality while sharing key updates within the team.
Key Responsibilities:
• Respond to customer inquiries via phone, email, and other channels
• Enter warranty and replacement part requests in CRM
• Achieve performance metrics for communication and orders
• Troubleshoot basic technical issues without escalation
• Report on product information updates as needed
Requirements:
• High school diploma or relevant higher education preferred
• At least 2 years customer service exper...