Regional Technical Support Specialist/Manager

AVATR, a premium intelligent electric vehicle brand, is seeking a (Job Title) to join our Europe Overseas Business Development Team at our Madrid subsidiary. Together with the team, you will support AVATR’s expansion in the Spanish market across business development, sales, marketing, aftersales, and network operations. What you will do: 1. Technical Consultation & Troubleshooting Support Receive and resolve technical inquiries and complex fault reports from all service dealers in the region. Provide remote diagnostic support via telematics, video conferencing and technical documentation. Conduct on-site technical support for critical and high-complexity vehicle issues that cannot be resolved remotely. Escalate unresolved technical issues to headquarters with detailed analysis and follow up until resolution. Maintain a comprehensive database of resolved technical cases for future reference. 2. Technical Information Management & Dissemination Receive, review and translate Technical Serv...