Regional Support Engineer – Mexico (Xico)

Full-time – 2-5 trips per year (primarily US)

Edicon and Zebra operate in interior design, construction, and architecture, with teams across Mexico, the United States, and Canada. Our Mexico City office hosts both entities on the same floor, and our Global IT team is based in Dubai.

This is a hands-on regional role, end-user support, Windows11 endpoint deployments, Autodesk (Revit, AutoCADLT) installation and licensing, Microsoft365 and EntraID, vendor coordination, and regional projects. You'll report to the IT Director (Dubai), with day-to-day priorities guided by stakeholders in the regional offices. The culture is collaborative across Edicon, Zebra, and the Dubai Global IT team – one team, not siloed by office.

• End-user support and incident management (Level1–2, remote and onsite)
• Windows11 endpoint setup, deployments, and asset lifecycle
• Autodesk installat...