Sandoz México
Regional Service Manager Americas
Job Description
Job Description
- Responsible for holistic IT Service Management including all ITIL Processes, Service Operations as well as Operational Quality Management oversight along with continual service improvement and supplier operational governance
- Govern the service operations, service transition, quality, compliance, and audit readiness of services delivered
- Manage a service operation with standardized services, processes, and tools to provide efficient, high quality services
- Provide highest business value through effective management of IT resources (people, financial resources, and services) related to the function
- Meet customer and internal IT service levels and proactively drive continuous service improvement collaboration with the Service excellence team of the Function
- Contribute to enabling operational excellence and continuous improvement in the Service quality across TT
- Own and drive the delivery of the ser...