Fairmont Hotels & Resorts
Regional Manager of Digital Experience
Job Description
Enhance digital guest interactions as the Regional Manager of Digital Experience at Fairmont Jasper Park Lodge. Drive exceptional digital experiences across our esteemed properties.
This strategic role focuses on improving guest interactions through digital touchpoints across Fairmont's premier locations, including Banff Springs and Chateau Lake Louise. You'll oversee project planning, digital content alignment, and collaborate with property marketing teams to ensure consistent guest experiences.
Key Responsibilities:
• Manage and resolve service ticket streams efficiently
• Conduct quality assessments of the digital experience
• Ensure timely updates of product and upsell content
• Support property onboarding and training initiatives
• Track platform performance and engagement metrics
Requirements:
• Minimum 5 years of experience in managerial roles
• Strong background in project management
• Proven ability to lead cross-departmental initiatives
• E...
This strategic role focuses on improving guest interactions through digital touchpoints across Fairmont's premier locations, including Banff Springs and Chateau Lake Louise. You'll oversee project planning, digital content alignment, and collaborate with property marketing teams to ensure consistent guest experiences.
Key Responsibilities:
• Manage and resolve service ticket streams efficiently
• Conduct quality assessments of the digital experience
• Ensure timely updates of product and upsell content
• Support property onboarding and training initiatives
• Track platform performance and engagement metrics
Requirements:
• Minimum 5 years of experience in managerial roles
• Strong background in project management
• Proven ability to lead cross-departmental initiatives
• E...