Regional Manager, Contact Center

Our collaborative, energetic, and friendly managers contribute to the success of our stores. At NAPA we believe that an excellent manager is distinguished by their leadership skills, open-mindedness, and active engagement. Our store team members are kind, hard‑working, humble and proud to work at NAPA. They deserve managers who will run things efficiently, optimize practices, create synergy, and prioritize safety.

In This Key Role, You Will

• Provide excellent customer service and support sales growth by working with the store’s team, the sales representative, and the regional management team
• Promote a culture of respect, accountability, collaboration, and teamwork. Help recruit and train your team members, keep them motivated, and ensure their health and well‑being
• Manage, coach and guide a team of call center agents
• Work with store managers, District Managers and salesmen to increase customer usage of the Call Centre