Recepcionista De Hotel

Responsibilities

• Perform guest check‑in and check‑out with a professional, courteous approach.
• Provide clear, friendly information about hotel services and rates.
• Handle guest requests and resolve complaints promptly.
• Assist with reservations, room changes, and currency exchange as required.
• Process cash and electronic payments, operate the POS terminal, and maintain accurate financial records.
• Maintain guest profiles, complete satisfaction surveys, and track service requests.
• Communicate with hotel departments to ensure guest needs are met and service standards are achieved.
• Participate in emergency, safety, and emergency‑equipment procedures.
• Support upselling of hotel services and drive revenue through effective communication.

Qualifications

• Minimum of one year of experience in hotel reception or comparable customer‑service position.
• Basic c...