Real Estate & Customer Experience, Manager (Monterrey)

Job Title: Real Estate & Customer Experience, Manager

Company: Prologis

• Manage customer relationships by providing clear and accessible communication of terms, conditions, and responsibilities. Oversee move‑in and move‑out processes, perform inspections, and coordinate any necessary repairs or maintenance.
• Perceptive; anticipate customer needs to provide proactive solutions.
• Identify additional revenue opportunities by demonstrating an expert understanding of Prologis value‑added products and services and aligning them to customer needs (Prologis Essentials, etc.).
• Own and maintain strong, long‑term relationships with portfolio of customers.
• Use technical tools (ex: Salesforce) to gather data/metrics and develop customer insights.
• Proficient in lease analysis and lease administration skills.
• Highly developed negotiation and management skills to ensure safe/ well‑maint...