Quality Squad Lead
Job Description
Description and Requirements
Business Area Description:
The Lenovo Workplace Services serves as a Single Point of Contact (SPOC) for End User Managed Services and delivers comprehensive IT support to Customer’s end users. Integrated with our customer’s IT functions and processes, Lenovo Workplace Services performs end to end support, both locally and remotely on behalf of our customers.
Key Objectives of Position:
The Quality Squad Lead is responsible for leading and coordinating a cross-functional quality squad focused on service quality, process adherence, and continuous improvement across Digital Workplace services. This role ensures that ITIL/ITSM processes are consistently followed, quality standards are met, and improvement initiatives are effectively identified, prioritized, and executed to enhance customer experience and operational performance.
Key objectives include: