Job Description
Elevate your career with Echelon Insurance as a Quality Assurance Specialist. Focus on compliance and enhance customer interactions with in-depth claims analysis.
You will report to the Unit Manager, Quality Assurance, and your responsibilities include conducting operational reviews to ensure that claims files comply with established standards. With a strong emphasis on customer experience, you will also handle call quality reviews while managing documentation flows. Stay updated on industry developments to help Echelon respond effectively to changes.
Key Responsibilities:
• Assess claims files for best practice adherence
• Conduct reviews on call quality to support customer satisfaction
• Maintain necessary documentation for compliance audits
• Track industry trends to enhance compliance strategies
• Collaborate with Senior QA Specialists on quality initiatives
Requirements:
• 3-5 years of Property Claims exper...
You will report to the Unit Manager, Quality Assurance, and your responsibilities include conducting operational reviews to ensure that claims files comply with established standards. With a strong emphasis on customer experience, you will also handle call quality reviews while managing documentation flows. Stay updated on industry developments to help Echelon respond effectively to changes.
Key Responsibilities:
• Assess claims files for best practice adherence
• Conduct reviews on call quality to support customer satisfaction
• Maintain necessary documentation for compliance audits
• Track industry trends to enhance compliance strategies
• Collaborate with Senior QA Specialists on quality initiatives
Requirements:
• 3-5 years of Property Claims exper...