Quality Assurance Specialist

Location: Remote – Guatemala (Guatemala City), Honduras, Philippines, Colombia, Argentina, Peru

• Employment Type: Full-time

• Schedule: Monday to Friday 8:00 a.m. – 6:00 p.m. CST

• Experience Level: 3–5 years

• Language Requirement: Advanced English (C1 – minimal accent)

**Role Overview **

• We are seeking a highly skilled Quality Assurance Specialist to oversee, evaluate, and continuously improve the quality of processes, services, and customer interactions across the organization. This role plays a critical part in ensuring compliance with internal standards, client requirements, and best industry practices.

**** Key Responsibilities ****

• Conduct quality evaluations through audits, monitoring, and systematic performance reviews.

• Analyze processes, products, and customer interactions to ensure adherence to quality standards.

• Docu...