Quality Assurance (QA) Analyst

Location: (Mexico City) In office
Department: Sales
Reports To: Sales Director
Job Type: Full-Time

ROLE OVERVIEW

The Quality Assurance Specialist owns the quality layer of our customer experience operation. This means more than reviewing tickets — you're building the system that keeps our agents sharp, our standards consistent, and our customers feeling the difference. 

You'll design the QA framework, run the team that executes it, and be the person leadership relies on to know where the gaps are before they become problems. This is a high-ownership role. You'll work directly with CS leadership to shape how we coach, evaluate, and improve — across email, chat, and any other channel our agents operate...