Job Description
Role: Quality Assurance Analyst
Location: Abu Dhabi
Role Purpose:
Perform quality evaluation for complaints resolution for ADIB business groups and ADIB subsidiaries. Key accountabilities of the role:
Responsibilities:
Conduct quality evaluation for complaints resolution for ADIB business groups and ADIB subsidiaries Sharing call quality check results with the team and providing the required coaching wherever is required for officers Review duplicate complaints data and do monthly reporting to line manager / HOD Conducting checks on invalid complaints to validate the tagging done by officers Update and manage daily follow up sheet and provide daily updates to officer for customer communication on their request Supporting team leaders in enhancing the call quality process /standards. Specialist skills / technical knowledge required for this r...