Protege Customer Care

Overview

We are looking for passionate, motivated, and skilled individuals to be the frontliners for Redtone’s customers, delivering the best experience across all our telecommunications services.

Responsibilities

Helpdesk

• Serve as the first point of contact for customer technical inquiries via phone, email, and other channels.
• Troubleshoot technical and network issues remotely and provide timely solutions.
• Follow up on customer issues and maintain accurate records.
• Collaborate with internal teams to resolve complaints and escalate unresolved issues.
• Monitor circuits and nodes, prepare reports, and support service improvement initiatives.

Admin / NADI Program Support

• Assist in recruitment, interviews, and onboarding for NADI staff.
• Manage daily operations, staff performance, KPIs, and participation in programs/events.
• Oversee staff benefits, clai...