Insight Global
Project Delivery Lead
Job Description
Job Description
Insight Global is looking for an Authentication Delivery Lead to support the delivery of client authentication initiatives across assisted and frontline channels within a leading bank. This role will manage process updates, testing, and rollout activities while partnering closely with business, technology, and frontline teams.
What You’ll Be Doing
• Lead the planning and delivery of authentication projects across multiple channels
• Work with Lines of Business to document and update process flows, procedures, training, and capacity planning
• Define testing approaches, create test cases, and support launch readiness
• Manage change deployment and support phased (staggered) rollouts
• Review documentation, variances, and delivery artefacts from technology partners
• Support frontline and assisted‑channel teams during rollout and adoption
• Own project plans, timelines, dependencies, risks, and issues
• Communicate project status clearl...
Insight Global is looking for an Authentication Delivery Lead to support the delivery of client authentication initiatives across assisted and frontline channels within a leading bank. This role will manage process updates, testing, and rollout activities while partnering closely with business, technology, and frontline teams.
What You’ll Be Doing
• Lead the planning and delivery of authentication projects across multiple channels
• Work with Lines of Business to document and update process flows, procedures, training, and capacity planning
• Define testing approaches, create test cases, and support launch readiness
• Manage change deployment and support phased (staggered) rollouts
• Review documentation, variances, and delivery artefacts from technology partners
• Support frontline and assisted‑channel teams during rollout and adoption
• Own project plans, timelines, dependencies, risks, and issues
• Communicate project status clearl...