Job Description
As the Manager within Professional Services, you will lead a team of highly skilled engineers and consultants who deliver large-scale solutions to enterprise customers. Your mission is to ensure high-quality delivery, drive team utilization and bill-rate targets, scale the service offerings globally/regionally, and act as a strategic interface with the clients.
Key Responsibilities
- Lead, mentor and scale a team of delivery consultants/engineers focused on engagements (design, deploy, migrate, optimize).
- Ensure consistent and predictable delivery of services.
- Partner closely with client to align services scope, pricing, timeline and resource commitments; provide input into proposals and offer managed services as required.
- Drive resource planning, staffing, utilization metrics, revenue forecasting, project backlog management, timesheet/expense approval.
- Establish and drive continuous improvement of delivery processes (...