Production Support Manager

Job Title: Production Support Manager

Responsibilities:

• 8-14 years of Operations experience in a 24x7 high-availability production environment.
• Troubleshoot client issues using data analysis and project review .
• Strong problem-solving and debugging skills.
• Apply production upgrades and support products & technologies.
• Incident & Problem Management expertise.
• Experience working in an ITIL environment .
• Excellent communication and interpersonal skills .
• Support multi-product environments in ATM Switch, Card Management, and Web Banking Systems .
• Experience supporting Java applications and web technologies .
• Linux knowle...