Production Support Delivery Manager

Overview

Job Title: Production Support Delivery Manager

Location: Toronto, ON (3x onsite a week)

Employment Type: Contract

Pay Rate: CAD$45 - $50/HR INC

Job Description The Onshore Production Support Delivery Manager is accountable for end‑to‑end service delivery of production support operations for Client’s core card processing environment, with a primary focus on TSYS TS2. This role acts as the single onshore point of accountability for service stability, major incident management, vendor coordination, and client governance, ensuring uninterrupted banking operations and regulatory compliance.

Responsibilities

• Own end‑to‑end production support delivery for TSYS TS2 core card processing platform
• Serve as the onshore incident commander for Major / P1 / P2 incidents impacting TS2 and downstream integrations
• Lead incident triage, recovery coordination, RCA, and permanent fix implementation
• A...