Product Support Specialist

Our client, an office furniture manufacturer located in the west end of Toronto, is looking to add a Product Technical Support person to their team. This position is full-time, permanent and the salary is $55,000 to $65,000 per year, depending on experience. This position is eligible for discretionary salary bonus which may pay up to 5% of base salary (pro-rated for start date in the first year) and profit sharing realized through a Company-match Group RRSP at 3% max.

Position Summary

Product Technical Support has the overall responsibility of building and maintaining trusting customer relationships and to serve customers effectively and efficiently. Product Technical Support is required to actively engage with the customer to successfully guide them into selecting the best solution for their needs. This means that Product Technical Support is responsible for the re-engineering and modification of standard products using Solid Edge and AutoCAD to meet customers’ s...