Job Description
As a Product Support Specialist on the Retail Product team, you’ll play a key role in developing, updating, and maintaining process and procedure documentation. You’ll contribute to projects that require strong knowledge of insurance and guaranteed investment products, applying your analytical skills and clear communication style to produce accurate, user‑friendly materials.
Working within the Life Insurance, Critical Illness, and Guaranteed Investment product development team, you’ll collaborate closely with subject matter experts and key stakeholders to support and enhance our product offerings. This role also provides extensive cross‑training opportunities, allowing you to build on your current strengths while developing new skills to grow your career at Manulife.
Position Responsibilities:
Create, maintain, and regularly update internal process documentation, including best practices, standard operating procedures, and process guidelines, to ensure c...