Product Support Specialist

Description

• Manage the successful execution of assigned product support business for your mining accounts.
• Ensuring a strong focus on parts’ customer satisfaction (relationship building & strengthening, retention).
• Direct timely resolutions to customer issues.
• Maintain accurate and updated customer data, including equipment populations, equipment hours, and contacts.
• Leverage customer and Finning data to develop short and long-range parts and component forecasts and partner with the customer to validate.
• Develop and prepare, supported by internal marketing support teams, customer quotes, proposals and responses to product support RFP/RFQ.
• Attend weekly customer scheduling meetings (planning meetings, parts meetings, etc.)
• Lead monthly meetings with your assigned customer base with documented actions.
• Proactively manage fleet components with the use of component management tools.
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