Product Support Specialist

Manage the successful execution of assigned product support business for your mining accounts.

Ensuring a strong focus on parts’ customer satisfaction (relationship building & strengthening, retention).

Directtimelyresolutions to customer issues.

Maintainaccurateand updated customer data, including equipment populations, equipment hours, and contacts.

Leverage customer and Finning data to develop short and long-range parts and component forecasts and partner with the customer tovalidate.

Develop and prepare, supported by internal marketing support teams, customer quotes,proposalsand responses to product support RFP/RFQ.

Attend weekly customer scheduling meetings (planning meetings, parts meetings, etc.)

Lead monthly meetings with your assigned customer base with documented actions.

Proactively manage fleet components with the u...