Product Specialist

General Purpose of Job: The Product Specialist will be responsible for implementation and support of software platforms as well as guide their development. This position will report to a Product Manager. Organizational and communication skills are essential to success in this role, which will coordinate frequently with other teams at Quad and interact with Quad’s customers regularly.

• Implementing software platforms with customers, including training users
• Supporting platforms after implementation
• Collecting and analyzing feedback from customers and other team members to shape roadmap and features
• Working with developers to ensure that deadlines are met and quality is excellent
• Assisting with the discovery process at customers
• Providing documentation for software platforms
• Coordinating with other Quad teams who serve the same customers