Job Description
About the Role
CloudSEK is seeking a motivated and versatile Cybersecurity Operations Analyst to join our expanding global team. This multifaceted role blends Product Support, Cyber Threat Takedown Operations, and Security Event Analysis. You will be the first line of defense in securing our customers and upholding the integrity of their digital presence.
This position is ideal for candidates who are early to mid in their cybersecurity career with 1–2 years of experience and are passionate about threat detection, user support, and protecting brands from malicious online activity.
Key Responsibilities
- Technical Product Support (CloudSEK Product) – L1: Serve as the first point of contact for customer issues via email, chat, or phone. Troubleshoot and resolve basic technical issues using documentation and internal tools. Record and track support issues in our ticketing system with clarity and precision. Collaborate with engineering and secur...