Caterpillar Financial Services Corporation
Product Service Consultant – Mining (Consultor de Suporte ao Produto – Tecnologia de Mineração)
Job Description
Career Area: Product Support
Role Definition
Caterpillar’s MineStar Solutions Division is currently seeking a Product Service Consultant to support MineStar Terrain Onboard technologies. This role will impact product quality and customer experience by providing support and service engineering, including product validation, investigation, troubleshooting, diagnosis of application and technical problems, with an emphasis in project management, internal and external relations.
What will you do
- Mining technology (MineStar) hardware and software issue identification and resolution for dealers and customers.
- Implementation and utilization of standard support processes to respond, restore, and resolve issues.
- Advocate on behalf of the dealer and customer to resolve technical product issues with product development engineering.
- Participate in New Product Introduction (NPI) projects.
- Report issues within the...