Job Description
Overview
Product Experience & Adoption Expert (AMS) – SITA
ABOUT THE ROLE & TEAM
The Product Experience & Adoption Expert drives customer adoption of SITA solutions by ensuring seamless product experiences, enabling users, and maximizing value realization.
WHAT YOU WILL DO
- Product Adoption: Develop and implement strategies to drive product usage, ensure full adoption, and accelerate customer time-to-value (TTV).
- Adoption Metrics: Monitor and analyze key indicators such as feature usage, engagement, retention, and adoption health to guide actions.
- Identify under-engaged or at-risk customers and implement targeted interventions, training, constant education and support to re-engage them by developing the job on the customer facilities
- Collaboration: Partner with Customer Success, Product & Service Owners (PSOs), and Business Units (BUs) to align goals, share insights, and optimize produ...