Job Description
Principal Genesys Cloud Professional Services Consultant
We are looking for a Principal Genesys Cloud Professional Services Consultant to join our team and drive the delivery of innovative, enterprise‑grade contact center solutions. In this role, you will lead the design and implementation of advanced multi‑channel customer experience platforms, leveraging deep expertise in Genesys Cloud and modern contact center technologies. The ideal candidate combines strong technical leadership, hands‑on delivery experience, and the ability to translate complex business requirements into scalable, high‑quality solutions.
Responsibilities
- Serve as the primary technical point of contact for customers and internal stakeholders, providing expert consultancy on Genesys Cloud solutions.
- Lead the design and delivery of end‑to‑end technical solutions, including facilitating workshops, gathering requirements, and producing technical design documentation wit...