Job Description
Job Overview
You must strive for optimization and automation of processes; minimize production downtime and ensuring operational continuity.
Responsibilities
- Reporting to the Manager - Data & Digital Head of Technology Escondida.
- Acting as Escondida BHP counterpart for outsourcing contracts for Applications Support ensuring that delivery of services are provided within the agreement, SLA’s, metrics, KPIs and financial target.
- Keeping the services operative, agreeing the RPO (Recovery Point Objective) and RTO (Recovery Time Objective), testing and maintaining up-to-date Service Continuity Management and Disaster Recovery Plans.
- Responsible for managing the budget associated with the Portfolio, including forecasting and leading the actions required to address deviations.
- Supervise the execution of the consistent safe delivery of change, service requests and resolution of incidents in line with service level agreement...