Premier Driver Experience Analyst

DiDi Global in Mexico City seeks a dedicated individual for the Premier CX Position. You will enhance the driver experience, ensuring high-end service across support channels. Key responsibilities include streamlining communications, designing training materials, and using data analysis to advocate for driver satisfaction.

The ideal candidate will possess strong analytical and stakeholder management skills, with proficiency in data analysis tools like Excel and SQL. This role fosters collaboration in a dynamic environment, striving for operational excellence and driver loyalty.