Power Apps Support Analyst L1

We are currently seeking a Power Apps Support Analyst L1 to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
Job Requisition – Power Apps Support Analyst L1
Position Summary
We are seeking a motivated and customer-oriented Power Apps Support Analyst L1 to provide first-level support for Microsoft Power Platform applications and services. The ideal candidate will handle user inquiries, troubleshoot basic application issues, monitor incidents, and, when necessary, elevate complex problems to Level 2 or development teams.
This role requires strong communication skills, analytical thinking, and a foundational understanding of Microsoft Power Platform technologies—including Power Apps, Power Automate, SharePoint, and Microsoft 365 services.
Key Responsibilities
Application Support
Provide Level 1 support for Power Apps applications and Power Platform solutions.
Respond to user tickets, incidents, and service requests within SLA timelines.
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