Power Apps Support Analyst L1

Position TitlePower Apps Support Analyst – Level 1 (L1)Position SummaryWe are seeking a motivated and customer-oriented Power Apps Support Analyst L1 to provide first-level support for Microsoft Power Platform applications and services.The ideal candidate will handle user inquiries, troubleshoot basic application issues, monitor incidents, and expedite complex problems to Level 2 or development teams when necessary.This role requires strong communication skills, analytical thinking, and a foundational understanding of Microsoft Power Platform technologies including Power Apps, Power Automate, SharePoint, and Microsoft 365 services.Key ResponsibilitiesProvide Level 1 support for Power Apps applications and Power Platform solutions.Respond to user tickets, incidents, and service requests within SLA timelines.Troubleshoot basic issues related to Power Apps functionality, Power Automate flows, SharePoint integrations, user permissions and access, and Microsoft 365 connectivity.Perform i...