Wolseley Inc
Plumbing Parts Customer Service Specialist
Job Description
Join us as a Plumbing Parts Customer Service Specialist, focused on helping clients with plumbing installations and inquiries. Utilize your technical knowledge for effective support.
This role demands a strong background in plumbing systems and the ability to effectively troubleshoot customer issues. You will act as the primary representative for customer interactions concerning both functional and decorative plumbing products. Your commitment to a customer-first mindset will enhance overall service delivery.
Key Responsibilities:
• Address customer inquiries via various channels
• Investigate and resolve customer complaints
• Offer guidance on installation and parts usage
• Read and interpret technical product documentation
• Collaborate with team members for improved service
Requirements:
• In-depth knowledge of plumbing systems and parts
• Familiarity with decorative plumbing products
• Exceptiona...
This role demands a strong background in plumbing systems and the ability to effectively troubleshoot customer issues. You will act as the primary representative for customer interactions concerning both functional and decorative plumbing products. Your commitment to a customer-first mindset will enhance overall service delivery.
Key Responsibilities:
• Address customer inquiries via various channels
• Investigate and resolve customer complaints
• Offer guidance on installation and parts usage
• Read and interpret technical product documentation
• Collaborate with team members for improved service
Requirements:
• In-depth knowledge of plumbing systems and parts
• Familiarity with decorative plumbing products
• Exceptiona...