PetSmart Store Support Group, Inc.
PetSmart Assistant Manager for Customer Experience
Job Description
Enhance pet parent experiences at PetSmart as an Assistant Manager dedicated to customer satisfaction. This role is pivotal in leading a team that focuses on the safety and enjoyment of all pets.
You will oversee daily operations while fostering a culture of excellence among associates. Utilizing your leadership skills, you'll manage staffing, training, and store operations to ensure the store meets financial goals and provides high-quality services. Dedicated to improving the pet experience, you’ll also manage escalated customer concerns effectively.
Key Responsibilities:
• Oversee team recruitment, training, and performance evaluations
• Manage customer service interactions across all platforms
• Ensure compliance with ethical practices and company standards
• Monitor financial performance and operational metrics closely
• Lead engagement and celebrate associate achievements
Requirements:
• 3-5 years in a customer-focused retail leadership role
• Availab...
You will oversee daily operations while fostering a culture of excellence among associates. Utilizing your leadership skills, you'll manage staffing, training, and store operations to ensure the store meets financial goals and provides high-quality services. Dedicated to improving the pet experience, you’ll also manage escalated customer concerns effectively.
Key Responsibilities:
• Oversee team recruitment, training, and performance evaluations
• Manage customer service interactions across all platforms
• Ensure compliance with ethical practices and company standards
• Monitor financial performance and operational metrics closely
• Lead engagement and celebrate associate achievements
Requirements:
• 3-5 years in a customer-focused retail leadership role
• Availab...