Job Description
People Services Generalist
Location: Bogotá, Colombia
Ready to push the limits of what's possible? Join Sanofi's Bogotá Hub and play a vital part in delivering exceptional employee experiences across Latin America. As the People Services Generalist, you'll be the go-to person for employees and managers seeking HR support, managing our knowledge base, and driving continuous improvements. This role offers high visibility across the organization and the chance to make a real impact on how thousands of employees experience Sanofi every day.
Main Responsibilities
- Handle employee and manager inquiries through our ticketing system, providing timely, high-quality responses on HR topics, benefits, and employee lifecycle processes
- Create, update, and translate knowledge articles to ensure employees across the region have access to accurate, easy‑to‑understand information
- Coordinate requests and redirect complex cases to speciali...