Cognizant
PE-CX-Backoffice Helpdesk
Job Description
- Job Summary : This role supports a customer experience backoffice helpdesk for a global high technology client focusing on accurate case handling and responsive support. The professional will manage English speaking interactions document outcomes and collaborate with internal teams from an office based work model with rotational shifts ensuring reliable and efficient service delivery.
- Experience : 3 - 5 years
- Required Skills : Technical Skills: Speaking English Domain Skills:Hi - Tech
- Nice to have skills : Domain Skills:
- Shift : Rotational
- Responsibilities : -Handle incoming helpdesk requests from internal and external stakeholders in English ensuring courteous communication and accurate understanding of high technology related issues to support timely resolution. -Manage backoffice ticket queues by categorizing prioritizing and updating cases to maintain consistent service levels and transparent status tracking for stakeholders. -Do...