Job Description
Overview
P&C Insurance Personal Lines Account Manager – Work from Home. Calgary, AB or Remote. Full-time or part-time. Dec 16, 2022.
Responsibilities
- Be customer focused and respond promptly to inbound leads and questions while working from home
- Demonstrate effective service skills by providing options for customers to fit their unique insurance needs
- Effectively communicate by telephone and email to resolve issues, describe programs & services to customers and when appropriate, cross-sell and up-sell other insurance products
- Conduct a full file review for underwriting quality and risk exposure for each customer contact
- FPR – First point resolution – able to adhere to all partner systems and underwriting processes
- Influence customer loyalty through professionalism & courtesy while achieving brokerage standards for key performance indicators on a team & individual basis
- Obtain/solicit leads ...