Patient Services Specialist

Patient Services Specialist – FYi Doctors, Halifax – Lacewood Drive Clinic

In this role, you’ll deliver exceptional service and support, enhancing the lives of our patients in a dynamic, rewarding environment that values teamwork and collaboration. This full‑time position is 30–40 hours per week. Our clinic is open Monday to Saturday.

What You’ll Do

• Greet and welcome patients to the clinic, manage patient check‑in and check‑out, and engage with patients in person, by phone, and via email.
• Perform pre‑testing to support comprehensive eye care.
• Coordinate appointments, prepare prescription printouts, and manage billing and payments.
• Manage eyewear pick‑ups and perform minor repairs and adjustments on eyewear.
• Deliver exceptional customer service ensuring a positive patient experience.
• Support clinic operations by performing additional duties as required.
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