SOLVO S.A.S
Patient Fulfillment Specialist
Job Description
Cities: Bogotá, Barranquilla, Medellín, Cali, Bucaramanga, Ibagué.
We are looking for a Patient Fulfillment Specialist to support patient communication and medical order fulfillment.
This role focuses on delivering an excellent patient experience by handling inquiries, processing requests, and ensuring timely follow-ups.
Schedule Monday to Friday | 8:0 AM 6:00 PM (EST)
Responsibilities
- Assist patients via chat and occasional calls
- Manage and process medical orders efficiently
- Provide clear and solution-oriented responses
- Review patient records and ensure accuracy
- Maintain fast response times
- Collaborate with internal teams to resolve issues
Requirements
- Advanced English (near-native)
- Experience in healthcare (MA, Nurse, Pharmacist, or similar)
- Knowledge of medical terminology and patient processes
- Customer service or patient support experie...