Pediatric Associates
Patient Engagement Representative
Job Description
Schedule
- Shift: Full Time - Hybrid
The Patient Engagement Representative is responsible for creating a positive patient experience by accurately and efficiently handling proper outreach to patients. Your primary focus is to elevate the patient experience, stimulate engagement, and streamline communication. This role entails offering comprehensive assistance, guidance, and unwavering support to patients. Your advocacy ensures that each patient encounters a positive and fulfilling healthcare journey.
Essential Duties and Responsibilities- Conduct outreach to patients to gather feedback, assess needs, and identify areas for improvement.
- Provide guidance and support to patients navigating the healthcare system, including assistance with appointment scheduling, insurance inquiries, and access to resources.
- Respond and assist members (patients) with Primary Care Provider (PCP) al...