Patient Access Navigator

• Schedule - Shift - Hours Full Time - Days

Provide world-class service by answering incoming patient calls across multiple regions, assisting with scheduling, registration, insurance verification, and general inquiries. This role ensures accurate documentation, supports high call-volume environments, and delivers a warm, professional patient experience while following established protocols and maintaining performance standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list may not include all the duties that may be assigned.

• Answer incoming patient calls with a professional, friendly, and upbeat attitude; respond to patient concerns and inquiries with accuracy and empathy, aiming for one-call resolution whenever possible.
• Follow approved scripts and protocols based on call type to ensure consistency and quality.
• Register new patients, verify insurance and personal information in compliance with HIPAA, and g...