Passport Advisor

Job Summary

The Customer Service Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity.

Responsibilities

• Answer customer callsregardingclientservices (Passports and Visas)
• Meet all agent KPI’s, including call efficiency, quality,quantity,and NPS customer satisfaction scores.
• Treat people with respect in all circumstances, instill trust in others, and uphold the organization's values.
• Walk customers through the process and educate them on the requirements.
• Educate customers ontimeframesand checklist processes, outlining key components to ensure thetimelyrelease of the passport.
• Resolve customer concerns through a One Call Resolution vision.
• Listen carefully to our customers to ensur...