Parts Technician

Role Description

Reporting to the Parts Manager, the Parts Technician plays a critical front‑facing, customer‑focused role and is often the first point of contact for walk‑in and phone‑in customers. This role is central to DAC’s success, as the Parts department represents a significant portion of the business and is built on strong relationships, responsiveness, and trust.



In this role, you will be responsible for handling parts inquiries, processing orders, supporting inside sales and service teams, and ensuring customers receive professional, timely, and solutions‑oriented support. In a fast‑paced and highly variable environment, your ability to prioritize, multitask, and communicate effectively will directly impact customer satisfaction and repeat business.



Your responsibilities will include:



Customer Service & Relationship Building

Act as the primary point of contact for walk‑in and phon...