Lounsbury Heavy-Duty Truck
Parts & Service Supervisor Fredericton
Job Description
Lead customer service excellence as the Parts & Service Supervisor at Lounsbury Heavy-Duty Truck in Fredericton. Oversee operations in service and parts, ensuring high satisfaction levels.
At Lounsbury Heavy-Duty Truck Centre, you will supervise the service and parts department, focusing on enhancing customer journeys through effective order fulfillment and seamless repair processes. This is an excellent opportunity for those with strong leadership skills and a commitment to customer satisfaction.
Key Responsibilities:
• Collaborate hands-on with the team for customer service excellence
• Maintain OEM standards for NPS and Customer Satisfaction
• Address customer complaints effectively and timely
• Ensure accurate processing of repair orders and parts sales
• Keep work orders complete for invoicing purposes
Requirements:
• Post-secondary education is an asset
• Proven leadership skills that drive results
• High attention to detail in operations
• Str...
At Lounsbury Heavy-Duty Truck Centre, you will supervise the service and parts department, focusing on enhancing customer journeys through effective order fulfillment and seamless repair processes. This is an excellent opportunity for those with strong leadership skills and a commitment to customer satisfaction.
Key Responsibilities:
• Collaborate hands-on with the team for customer service excellence
• Maintain OEM standards for NPS and Customer Satisfaction
• Address customer complaints effectively and timely
• Ensure accurate processing of repair orders and parts sales
• Keep work orders complete for invoicing purposes
Requirements:
• Post-secondary education is an asset
• Proven leadership skills that drive results
• High attention to detail in operations
• Str...