Overseas Customer Support Representative

**Job Overview**:
**Responsibilities and Duties**:
- Assist customers/patients with our online sign up process
- Analyze customer complaints and provide appropriate corrective actions/resolutions
- Verify IDs and other sensitive patient information of new patients
- Maintain HIPAA compliance when advising customers and patients or handling their personal data
- Must be knowledgeable of Patient Rights (state variable)
- Assist patients with uploading their medical documentation and alerting their appropriate medical provider
- Navigate customers through technical issues and flag any repeated issues to Leads or Director
- Inform patients on what to expect during their appointments and provide basic education on company services
- Learn and maintain an understanding of state Cannabis regulations specific to delivery and medical recommendations
- Stay up to date with the latest cannabis-related research studies and findings and integrate this new knowledge ...