Paramount Commerce
Overnight Support Specialist at Paramount Commerce
Job Description
Enhance customer support with Paramount Commerce as an Overnight Support Specialist. Focus on assisting Business Customers and their Consumers via chat and email in a calm, late-night environment.
Based in Toronto, Paramount Commerce seeks an experienced Support Specialist for its overnight operations, covering 12am to 8:30am EST. Candidates should excel at problem-solving and empathetic communication, ensuring clients feel understood and supported. Bring your expertise in customer service to contribute to a rapidly evolving fintech environment.
Key Responsibilities:
• Resolve inquiries via chat and email efficiently
• Collaborate with internal teams to ensure timely support
• Document all customer interactions per internal standards
• Monitor customer accounts for fraudulent activity
• Participate in process improvement initiatives
Requirements:
• Minimum 2 years in contact center or support roles
• Strong communication skills with a customer-centric focu...
Based in Toronto, Paramount Commerce seeks an experienced Support Specialist for its overnight operations, covering 12am to 8:30am EST. Candidates should excel at problem-solving and empathetic communication, ensuring clients feel understood and supported. Bring your expertise in customer service to contribute to a rapidly evolving fintech environment.
Key Responsibilities:
• Resolve inquiries via chat and email efficiently
• Collaborate with internal teams to ensure timely support
• Document all customer interactions per internal standards
• Monitor customer accounts for fraudulent activity
• Participate in process improvement initiatives
Requirements:
• Minimum 2 years in contact center or support roles
• Strong communication skills with a customer-centric focu...