Outsourcing & Partner Support, Program Manager

Job Summary

Reporting to the Sr. Director, Global Outsourcing & Partner Support, the Outsourcing & Partner Support Program Manager is responsible for leading regional Service Delivery Partner (SDP) performance. This role provides direct leadership to drive strategy, operational excellence, and measurable outcomes for one or more global outsourcing partners to achieve critical KPIs while enabling scalable, industry‑leading support operations with an emphasis on AI‑enabled tooling. The role is remote; distance is no barrier to impact and our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. This is a people‑management and outsourced service delivery leadership role focused on technical support operations and SDP performance, not a software development or IT project management role.

Key Responsibilities

• Manage and grow relationships with one or more global outsourcing partners to ensur...