Job Description
Job purpose
This role leads the delivery of high-quality, accurate, and digitally enabled O2C services while guiding junior team members and ensuring strong compliance, client satisfaction, and operational stability. The position acts as a key driver of exception reduction, automation adoption, and continuous improvement, helping shape a future-ready, analytics-led delivery model across the O2C lifecycle.
Role Goals (Outcome Focused)
Drive Quality, Accuracy & Timeliness Ensure first-time-right processing and proactive issue prevention across O2C workstream.Strengthen stability by reducing errors, delays, and rework through coaching and oversight. Elevate Client Experience Act as a primary contact for issue resolution, ensuring clear communication, faster turnaround, and improved client confidence.Monitor delivery performance and address risks early to maintain service continuity. Acc...