Job Description
Advance your career as an Order Management Deliver Operator at Siemens, where you'll manage the customer order process with a commitment to excellence and innovation. Enjoy a flexible work model and a supportive team environment.
In this role, you'll be instrumental in the order-to-delivery process for customers, ensuring swift communication and fulfillment. Responsibilities include processing orders accurately, responding to customer inquiries, and generating KPI reports using SAP and Excel. You will also work on improving processes to enhance customer satisfaction.
Key Responsibilities:
• Process and manage customer orders effectively
• Handle inquiries via phone and email professionally
• Develop KPI reporting tools
• Monitor dashboards for timely follow-up
• Propose improvements for better efficiency
Requirements:
• At least 2 years of customer service experience
• Knowledge of SAP is highly desirable
• Intermediate proficiency in MS Office Suite
In this role, you'll be instrumental in the order-to-delivery process for customers, ensuring swift communication and fulfillment. Responsibilities include processing orders accurately, responding to customer inquiries, and generating KPI reports using SAP and Excel. You will also work on improving processes to enhance customer satisfaction.
Key Responsibilities:
• Process and manage customer orders effectively
• Handle inquiries via phone and email professionally
• Develop KPI reporting tools
• Monitor dashboards for timely follow-up
• Propose improvements for better efficiency
Requirements:
• At least 2 years of customer service experience
• Knowledge of SAP is highly desirable
• Intermediate proficiency in MS Office Suite